Customer Service Pro — Growth & Team Impact

Guild-Garage-Group; West Valley City (UT); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

Paid holidays

401(k) with match

Employee discounts

Employee referral program

Job summary

A Plus is hiring a Customer Service Representative to join our West Valley City team. This role involves helping customers by phone, email, and chat, delivering empathetic, professional support, and handling a high volume of inquiries.

You will collaborate with technicians and office staff, learn our products, and grow within a supportive, team-oriented culture. A Plus offers paid training and a clear path for advancement.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)
• A team player who’s excited about growth and contributing to success
• High school diploma or equivalent

Responsibilities

• Be the voice of A Plus—support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top-notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go-to resource for customers.

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Team player

ServiceTitan familiarity

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

A Plus is hiring a Customer Service Representative to join our West Valley City team. This role involves helping customers by phone, email, and chat, delivering empathetic, professional support, and handling a high volume of inquiries.

You will collaborate with technicians and office staff, learn our products, and grow within a supportive, team-oriented culture. A Plus offers paid training and a clear path for advancement.