Customer Service Representative

Norma Mendoza Agency LLC; West Richland (WA); In loco; USD 34.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Descrizione del lavoro

Norma Mendoza Agency LLC is seeking a Customer Service Representative in Washington state to ensure each client has a positive experience. You will answer inquiries, respond to requests for quotes, update policies, and manage payments, while keeping accurate client records.

Ideal candidates are detail-oriented, friendly, and familiar with insurance products, with opportunities for advancement and a focus on delivering excellent service to clients.

Competenze

• Knowledge of insurance products and policies.
• High school diploma or GED; Bachelor's degree preferred.
• Excellent customer service skills and strong organizational ability.
• Strong time management and attention to detail.

Mansioni

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Conoscenze

Knowledge of insurance products

Excellent customer service skills

Highly organized with strong time 관리

Formazione

High school diploma/GED

Bachelor’s degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications