Customer Service Representative

FireWater Restoration Services; Renton (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

FireWater Restoration Services in Renton, WA is seeking a professional Customer Service Representative to ensure every customer has a positive experience when contacting our agency. You will respond promptly to inquiries, maintain accurate records, and deliver excellent service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Key responsibilities include answering questions by phone, email, and in person; assisting with quotes, policy updates, payments,

Qualifications

• Experience handling insurance inquiries and policy records.
• Strong data entry and meticulous record keeping.
• Able to respond clearly to inquiries via phone, email, or in person.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Excellent customer service

Time management

Detail oriented

Team player

Education

High school diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off

Benefits/Perks

• Competitive Pay


• Professional Development


• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person


• Assist clients with new quotes, updating policies, payments, and other services


• Schedule appointments and maintain calendar


• Maintain detailed records of client interactions


• Review audits and/or policies


• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products


• High school diploma/GED required, Bachelor's degree preferred


• Excellent customer service skills


• Highly organized with strong time management skills


• Familiarity with Microsoft Office and other software applications