Customer Service Representative

Branson Agency LLC; West Caldwell (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid on-the-job training

Career opportunity

Path to higher income and advancement

No weekends

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

The Branson Agency in West Caldwell, NJ is seeking a disciplined Customer Service Representative to support our sales team. This full-time role involves spending most of the day contacting people by phone, staying resilient, and helping licensed agents generate opportunities through outreach and setup of qualified appointments.

You will engage prospects, gather information for agents, and maintain performance in a metrics-driven environment, with training provided and plenty of room for

Qualifications

• Experience with outbound calling and engaging prospects.
• Ability to gather information for sales agents.
• Comfort in a metrics-driven environment.

Responsibilities

• Make outbound calls to current and prospective clients
• Introduce our services and generate interest in quotes and consultations
• Qualify prospects and gather key information for sales agents
• Schedule appointments and transfer qualified opportunities
• Follow call structure while maintaining a natural and confident tone
• Track activity and results in CRM or agency systems
• Meet or exceed daily and weekly call volume and lead generation targets

Skills

Communication skills

Phone presence

Self-disciplined

Results-driven

Tools

Microsoft Office

Job description

Location: Branson Agency – West Caldwell, NJ 07006
Schedule: Full-Time | Monday to Friday

About this job

Allstate Agency is seeking a disciplined and resilient Customer Service Representative to support our sales team.

This role is best suited for someone who is comfortable spending most of the day connecting with people by phone, approaches each conversation with resilience and enthusiasm, and strives in a performance environment.

Your primary responsibility will be generating opportunities for our licensed agents by engaging prospects, creating interest, and setting qualified appointments. Success in this role comes from consistency, work ethic, and the ability to stay focused despite frequent rejection.

Responsibilities

• Make outbound calls to current and prospective clients
• Introduce our services and generate interest in quotes and consultations
• Qualify prospects and gather key information for sales agents
• Schedule appointments and transfer qualified opportunities
• Follow call structure while maintaining a natural and confident tone
• Track activity and results in CRM or agency systems
• Meet or exceed daily and weekly call volume and lead generation targets

Qualifications

• Prior experience in connecting with others by
• Strong communication skills and confident phone presence
• Self-disciplined, dependable, and results-driven
• Basic computer skills and familiarity with Microsoft Office
• Strong work ethic and ability to perform in a metrics-driven environment

Benefits

• Paid on-the-job training
• Career opportunity
• Path to higher income and advancement
• No weekends

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About the Branson Agency

The Branson Agency is an established agency that has built its reputation on integrity, value and fair dealing.
We operate in a personal environment where our staff is our most important asset.
You'll enjoy working modern clean environment were treating others, the way you'd like to be treat is a priority.