Customer Service Representative - State Farm Agent Team Member

Damon Priddy - State Farm Agent; Springfield (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Group Life Insurance (employer paid)

401(k) matching

Paid time off

Bonus based on performance

Competitive salary

Benefits package with HRA

Wellness resources

Training & development

Growth opportunities

Job summary

Damon Priddy - State Farm Agent in Springfield seeks a client-experience team member. You will be the first voice and face for clients, handling calls, qualifying needs, and guiding insurance options.

This full-time, in-office role offers a Monday–Friday schedule, commission and bonus opportunities, and opportunities for growth within the agency.

Qualifications

• Excellent communication skills across written and verbal channels.
• People-oriented with strong attention to detail.
• Proactive in solving problems and learning new tools.
• Ability to work effectively in a team environment.
• Comfortable learning computer-based systems.

Responsibilities

• Be the primary answer on incoming calls and screen/transfer calls appropriately.
• Establish customer relationships and follow up with customers as needed.
• Educate customers about insurance options using a needs-based review.
• Develop leads and market appropriate products and services.
• Schedule appointments daily/weekly and meet goals for appointment setting.
• Handle escalated customer complaints and issues.
• Notate accounts and conversations diligently.

Skills

Excellent communication skills

People-oriented

Detail oriented

Proactive problem solving

Team player

Able to learn computer functions

Job description

Benefits

• Health Reimbursement Account (HRA)


• Supplemental Health (100% employer paid)


• Group Life Insurance Benefits (100% employer paid)


• Monday - Friday hours with major holidays off


• Growth potential/Opportunity for advancement within the agency


• 401(k) matching


• Paid time off


• Wellness resources


• Bonus based on performance


• Competitive salary


• Dental insurance


• Health insurance


• Training & development


• Vision insurance

Position Overview

Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's #1 community voted insurance agency as well as voted a top employer in the Springfield area! Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, full-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus.

Responsibilities

• Be the primary answer on incoming calls and be able to screen & transfer calls appropriately.


• Establish customer relationships and follow up with customers, as needed.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Develop leads, identify customer needs, and market appropriate products and services.


• Schedule appointments daily/weekly and meet goals & expectations in regard to appointment setting.


• Handle escalated customer complaints and issues.


• Be extremely diligent in notating accounts and conversations as they occur.

We'll need you to bring

• Interest in marketing products and services based on customer needs


• Excellent communication skills - written, verbal and listening


• Be People-oriented and extremely detail oriented


• Proactive in problem solving


• Able to learn computer functions


• Ability to work in a team environment

There are also commission and bonus opportunities to increase base salary as well! Note that this is 100% in-office.