Representante de Atención al Cliente

Branson Agency LLC; West Caldwell (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid on-the-job training

Career opportunity

Path to higher income and advancement

No weekends

Job summary

Branson Agency in West Caldwell is seeking a disciplined Customer Service Representative to support the sales team. The role focuses on outbound calls to generate opportunities for licensed agents and set qualified appointments. You will work in a metrics-driven environment with training and opportunities for advancement.

The position offers full-time hours, no weekend shifts, and a pathway to higher income through performance-based bonuses.

Qualifications

• Prior experience in connecting with others by phone.
• Strong communication skills and confident phone presence.
• Self-disciplined, dependable, and results-driven.
• Basic computer skills and familiarity with Microsoft Office.
• Strong work ethic and ability to perform in a metrics-driven environment.

Responsibilities

• Make outbound calls to current and prospective clients.
• Introduce our services and generate interest in quotes and consultations.
• Qualify prospects and gather key information for sales agents.
• Schedule appointments and transfer qualified opportunities.
• Follow call structure while maintaining a natural and confident tone.
• Track activity and results in CRM or agency systems.
• Meet or exceed daily and weekly call volume and lead generation targets.

Skills

Strong communication skills

Confident phone presence

Self-disciplined

Dependable

Results-driven

Basic computer skills

Microsoft Office

Metrics-driven environment

Tools

Microsoft Office

Job description

Location: Branson Agency – West Caldwell, NJ 07006
Schedule: Full-Time | Monday to Friday

About this job

Allstate Agency is seeking a disciplined and resilient Customer Service Representative to support our sales team.

This role is best suited for someone who is comfortable spending most of the day connecting with people by phone, approaches each conversation with resilience and enthusiasm, and strives in a performance environment.

Your primary responsibility will be generating opportunities for our licensed agents by engaging prospects, creating interest, and setting qualified appointments. Success in this role comes from consistency, work ethic, and the ability to stay focused despite frequent rejection.

Responsibilities

• Make outbound calls to current and prospective clients
• Introduce our services and generate interest in quotes and consultations
• Qualify prospects and gather key information for sales agents
• Schedule appointments and transfer qualified opportunities
• Follow call structure while maintaining a natural and confident tone
• Track activity and results in CRM or agency systems
• Meet or exceed daily and weekly call volume and lead generation targets

Qualifications

• Prior experience in connecting with others by
• Strong communication skills and confident phone presence
• Self-disciplined, dependable, and results-driven
• Basic computer skills and familiarity with Microsoft Office
• Strong work ethic and ability to perform in a metrics-driven environment

Benefits

• Paid on-the-job training
• Career opportunity
• Path to higher income and advancement
• No weekends

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About the Branson Agency

The Branson Agency is an established agency that has built its reputation on integrity, value and fair dealing.
We operate in a personal environment where our staff is our most important asset.
You'll enjoy working modern clean environment were treating others, the way you'd like to be treat is a priority.