Customer Service Representative

YoungWilliams; Wausa (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

New starting rate $17.05 per hour

Paid Holidays

Paid Time Off

Paid Training

Benefits Package available

Job summary

YoungWilliams in Nebraska is seeking a Customer Service Representative to join our in-office team on a Monday–Friday day shift. The role focuses on delivering exemplary service and ensuring compliance with state and contractual guidelines.

Starting pay is $17.05 per hour with benefits package, paid holidays, and PTO. The position requires a high school diploma and ability to multi-task, type 25 wpm, and handle calls professionally.

Qualifications

• Must have reliable attendance and ability to communicate clearly.
• Experience finding and documenting information from multiple sources.
• Typing speed of at least 25 wpm.
• Ability to stay confidential and meet deadlines.

Responsibilities

• Provide friendly, accurate information to customers.
• Respond to requests and resolve concerns as they arise.
• Maintain professionalism and confidentiality while meeting deadlines.

Skills

Call center experience

Typing 25 wpm

Multitasking

Documentation & information gathering

Education

High School diploma or equivalent

Job description

New starting rate $17.05 per hour

Paid Holidays – Paid Time Off - Paid Training - Benefits Package available

Full time, Monday – Friday, Day shift

Summary of Position

One of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!

Essential Job Requirements

• Must be able to multi-task between variousresponsibilities
• Provide friendly, accurate and complete information to customers
• Respond to requests and resolve customer concerns as they arise
• Must be able to make hard decisions and handle stressful situations while deescalating difficult callers
• Must be able to meet deadlines with a high level of professionalism and confidentiality
• Please note: This position is an in-office only position.

Required Education

High School diploma or equivalent experience in a related field

Required Skills

• Call center experience preferred
• Ability to find, read, interpret and document information from multiple sources including state and/or company systems
• Ability to type a minimum of 25 wpm
• Ability to sit for extended periods of time

Available Schedules

• Full Time - 40 hours per week

Work Arrangement

Please note: This position is an in-office only position.