Customer Service Representative

InteLogix; Dothan (AL); On-site; USD 15,153 - 17,908; Full time

Benefits offered by this job

Paid Training

Health Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in Alabama is hiring a full‑time customer care associate. You will review orders, verify information, make outbound calls, and document activity in client systems while educating customers on next steps and payment options.

We provide paid training, medical/dental/vision insurance, PTO, employee discounts, and clear career advancement paths. Ideal candidates have a HS diploma, call center or collections experience, excellent written and verbal communication, and the ability to stay

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent is required.
• Call center or collections experience preferred; data entry basics helpful.
• Excellent written and verbal communication skills.
• Ability to handle difficult customer interactions.
• Ability to stay engaged on the phone with minimal distractions.
• Computer-savvy; manage multiple windows and tabs during calls.
• Excellent attendance.
• Internet speed of at least 10 Mbps download and 5 Mbps upload.
• Speed test results required.
• Dedicated workspace free from distractions.

Responsibilities

• Review orders for errors, verify information, and initiate outbound calls.
• Negotiate and process payment arrangements per client procedures.
• Attempt to collect balances using effective negotiation.
• Document all account activity accurately in client systems.
• Educate customers on identity documents and next steps.
• Explain account status and payment options to customers.
• Perform additional duties as assigned by the client or management.

Skills

Communication skills

Call center experience

Collections experience

Data entry

Education

High School Diploma or equivalent

Job description

Pay Rate: $11/hr

What’s the Role About?

In this role, you will be a creative problem solver, results‑oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. If you enjoy solving problems and interacting with people from across the country, this is the career for you.

What’s in it for You?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full‑time, non‑seasonal
• Career Advancement

Responsibilities

• Review orders for errors, verify information, provide self‑identifying options to potential customers, and make outbound calls as necessary.
• Negotiate and process payment arrangements on customer accounts while adhering to the client’s processes and procedures.
• Attempt to collect all balances using excellent negotiation skills.
• Document all account handling activity concisely and accurately in the client systems.
• Educate potential customers on identity documents and next steps.
• Educate customers on account status and payment options.
• Perform additional duties as assigned by the client or management.

What We Look For In a Candidate

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Call center or collections experience preferred; basic knowledge of data entry.
• Excellent communication skills; ability to communicate clearly and effectively, both orally and in writing.
• Ability to handle difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of the shift with minimal to no distractions.
• Computer and technology savvy, capable of operating multiple windows and tabs while providing a best‑in‑class customer experience over the phone.
• Superb attendance.
• Internet speed of at least 10 Mbps download and 5 Mbps upload.
• Speed test results required.
• Dedicated workspace free from distractions.