Customer Service Representative

Tom Trese; Waterloo (IA); On-site; USD 24,796 - 27,552; Full time

Job summary

Tom Trese is seeking a Customer Service Representative in Waterloo, IA. The role involves supporting the sales and service team by delivering exceptional customer service and attention to detail.

Ideal candidates will have at least 2 years of customer service experience and strong organizational skills. The position offers a salary of $18-20/hour, reflecting the depth of service responsibilities and commitment to customer satisfaction.

Qualifications

• 2+ years of Customer Service experience.
• Strong organizational skills are essential.
• Motivated professional with excellent customer service skills.

Responsibilities

• Complete tasks to service customers including renewal processing.
• Gather information for new business and renewal applications.
• Document all relevant contacts and developments to customer accounts.

Skills

Customer Service

Organizational skills

Attention to detail

Computer skills

Tools

Windows

Outlook

Word

Excel

Job description

Job Title

Customer Service Representative

Location

Waterloo, IA

Salary

$18-20/hour

Job Summary of the Customer Service Representative

The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities

• Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
• Gather information for new business and renewal applications.
• Prepare applications for submission to selected markets.
• Process and follow up on insurance coverage change endorsements.
• Initiate and monitor renewal processes.
• Document all relevant contacts and developments to customer accounts on the Agency Management System.
• Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
• Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements

• 2+ years of Customer Service experience.
• Must have strong organizational skills.
• Must be a motivated professional who is able and willing to provide excellent customer service.
• Must have a strong attention to detail.
• Must have computer skills, including Windows, Outlook, Word, and Excel.