Insurance Renewal & Client Care Specialist

Keystone Distinction Group; Waterloo (IA); On-site; USD 24,796 - 27,552; Full time

Job summary

Keystone Distinction Group in Waterloo, IA, is seeking a Customer Service Representative to provide support to the sales and service team. The ideal candidate will have 2+ years of customer service experience, exhibit strong organizational skills, and attend to detail.

Responsibilities include processing renewals, gathering application information, and maintaining customer accounts. This role demands strong communication and proactive customer service.

Qualifications

• 2+ years of customer service experience required.
• Strong organizational and attention to detail skills are mandatory.
• Must be motivated to provide excellent customer service.

Responsibilities

• Complete tasks to service customers, including renewal processing.
• Gather information for new business and renewal applications.
• Document all relevant contacts and developments on customer accounts.

Skills

Customer Service experience

Organizational skills

Attention to detail

Computer skills (Windows, Outlook, Word, Excel)

Job description

Keystone Distinction Group in Waterloo, IA, is seeking a Customer Service Representative to provide support to the sales and service team. The ideal candidate will have 2+ years of customer service experience, exhibit strong organizational skills, and attend to detail.

Responsibilities include processing renewals, gathering application information, and maintaining customer accounts. This role demands strong communication and proactive customer service.