Customer Service Representative

Addison Group; Burr Ridge (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking a Customer Service Representative for a Burr Ridge, IL client in manufacturing/distribution. This contract role supports a busy team during a temporary leave, offering a Hybrid work arrangement (2 days onsite, 3 days remote) and hourly pay of $22–$25.

You will handle inquiries by phone, email, and chat, process orders in CRM/ERP, assist with product questions, and collaborate with warehouse and operations to ensure timely fulfillment and customer satisfaction.

Qualifications

• 1–3 years of customer service experience in a product-based business.
• Manufacturing or distribution industry experience preferred.
• Experience with CRM/ERP and Microsoft Office.
• Strong verbal and written communication skills.
• Bilingual in Spanish and English preferred.
• Hybrid work schedule offering flexibility.
• Ability to multitask in a fast-paced environment.
• Collaborative team player with attention to detail.
• Opportunity to gain experience with an established organization.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and accuracy.
• Process customer orders and maintain order information within the company's CRM/ERP system.
• Assist customers with questions regarding products, order updates, shipping, returns, and general account inquiries.
• Resolve customer concerns by identifying solutions or partnering with internal departments when escalation is needed.
• Maintain detailed documentation of customer interactions and account activity.
• Collaborate with warehouse, operations, and internal teams to ensure timely order fulfillment and customer satisfaction.
• Build product knowledge to confidently assist customers and provide accurate information.
• Contribute to process improvements by sharing customer feedback and identifying recurring issues.
• Perform additional administrative and customer support duties as assigned.

Tools

CRM/ERP systems

Job description

About The Company:

Our client is a well-established manufacturing and distribution organization committed to delivering exceptional products and customer service. They are seeking a motivated Customer Service Representative to support a busy team during a temporary leave of absence.

Job Title:

Customer Service Representative

Industry:

Manufacturing / Distribution

Location (City, State):

Burr Ridge, IL (Hybrid – 2 days onsite, 3 days remote)

Assignment Type:

Contract (through December with potential extension based on business needs and performance)

Pay:

$22–25/hour

Work Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

Job Description:

The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience from order placement through resolution of inquiries. This role requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while working in a high-volume environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and accuracy.
• Process customer orders and maintain order information within the company's CRM/ERP system.
• Assist customers with questions regarding products, order updates, shipping, returns, and general account inquiries.
• Resolve customer concerns by identifying solutions or partnering with internal departments when escalation is needed.
• Maintain detailed documentation of customer interactions and account activity.
• Collaborate with warehouse, operations, and internal teams to ensure timely order fulfillment and customer satisfaction.
• Build product knowledge to confidently assist customers and provide accurate information.
• Contribute to process improvements by sharing customer feedback and identifying recurring issues.
• Perform additional administrative and customer support duties as assigned.

Qualifications:

• 1–3 years of customer service experience supporting a product-based business.
• Manufacturing or distribution industry experience is preferred.
• Experience using CRM and/or ERP systems along with Microsoft Office.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Bilingual in Spanish and English is highly preferred.
• Hybrid work schedule offering flexibility.
• Opportunity to gain experience with an established manufacturing organization.
• Fast-paced, team-oriented environment with strong collaboration across departments.
• Potential for assignment extension based on business needs and individual performance.
• Immediate opportunity to make an impact supporting a busy customer service team.