Customer Service Representative

Trillium Staffing; Vassar (MI); On-site; USD 28,000 - 32,000; Full time

Job summary

Trillium Staffing is seeking a motivated Customer Service Agent in Michigan to handle calls, emails, and chat, assisting customers with quotes, orders, and product information. The role emphasizes professional communication, problem solving, and a patient-first approach.

The position offers daytime hours (8:00 AM – 6:00 PM), a 30-minute lunch, and a pay rate of $20.00 per hour, with Equal Opportunity Employer commitments and an emphasis on quality service.

Qualifications

• Strong computer skills and comfortable typing
• Experience using Outlook and Excel
• Ability to communicate clearly and help customers

Responsibilities

• Take customer calls and provide accurate, helpful answers to questions.
• Assist customers with quotes and orders by phone, email, and online chat.
• Handle difficult customer situations professionally and help de-escalate concerns.
• Provide patient assistance and product support to customers.
• Follow up with customers regarding quotes and orders by phone or email.
• Review and verify information on existing customer accounts.
• Guide customers through troubleshooting, website navigation, and product questions.
• Review customer accounts and provide updates regarding billing, shipping, warranties, and other account information.

Skills

Strong Computer Skills

Typing

Outlook

Excel

Communication skills

Tools

Outlook

Excel

Job description

Trillium is looking for a motivated and customer-focused Customer Service Agent to join our team!

Are you looking for a challenging opportunity where you can use your communication, computer, and problem-solving skills? This may be the right fit for you!

Pay: $20.00/hour
Hours: 8:00 AM – 6:00 PM
Lunch: 30-minute lunch

What You’ll Do

• Take customer calls and provide accurate, helpful answers to questions.
• Assist customers with quotes and orders by phone, email, and online chat.
• Handle difficult customer situations professionally and help de-escalate concerns.
• Provide patient assistance and product support to customers.
• Follow up with customers regarding quotes and orders by phone or email.
• Review and verify information on existing customer accounts.
• Guide customers through troubleshooting, website navigation, and product questions.
• Review customer accounts and provide updates regarding billing, shipping, warranties, and other account information.

If you are dependable, professional, enjoy helping people, and are ready for a challenging new opportunity, we would love to hear from you!

What We’re Looking For

• Strong Computer Skills
• Comfortable typing and working with computers.
• Experience using Outlook and Excel.

Strong Organization & Time Management

• Ability to manage time effectively.
• Able to prioritize tasks and meet goals.

Problem-Solving Skills

• Ability to identify customer concerns and find solutions.
• Comfortable learning and using available tools to provide product support and resolve issues.
• Ability to work with a variety of products and customer needs.

Strong Communication Skills

• Communicate clearly and professionally, both verbally and through email.
• Ability to listen, understand customer needs, and provide helpful solutions.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.