Customer Service Representative

Accurate Personnel; Joliet (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Accurate Personnel in Elwood, IL is seeking a Customer Service Representative to handle inquiries, process orders and assist with shipping-related tasks in a fast-paced environment.

The ideal candidate has warehouse shipping experience, a high school diploma, strong computer skills, and the ability to work evenings and weekends.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Excellent oral and written communication skills.
• Familiarity with 10-key and typing.
• Experience with shipping software such as UPS/FedEx is a plus.
• Able to work irregular hours, including nights and weekends.

Responsibilities

• Interacts with customers by responding to inquiries and handling complaints.
• Processes and inputs customer orders and related paperwork.
• Produces stock reports to check product availability.
• Coordinates special and last-minute shipping requests with Traffic/Operations.
• Provides follow-up with other departments to ensure service standards.
• Ensures accurate invoicing and prepares shipping/tracing information.
• Maintains records and correspondence for orders and accounts.

Skills

MS Office

Typing

10-key

Communication

Customer service

Education

HS diploma or equivalent

Tools

UPS

FedEx

Job description

Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Elwood, Illinois. This individual will be responsible for carrying out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. The ideal candidate will possess warehouse shipping experience, high school diploma or equivalent, and more listed below.

Pay, Schedule, and Location

• Starting at $21.46/hour
• Excellent benefits package, including medical, dental, and vision
• Monday-Friday 4pm-12:30am occasional OT and weekends
• Located in Elwood, Illinois

Duties and Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Requirements and Qualifications

• Must have warehouse shipping experience
• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to work in varying facility conditions
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(AURB)