Customer Service Representative

Insight Global; Warrensville Heights (OH); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Healthcare insurance offerings

Paid leave

Job summary

A client company in Warrensville Heights seeks a Customer Service Representative to provide support in customer inquiries and backend tasks. This entry-level role offers an opportunity to work closely with experienced staff, and requires reliability and strong communication skills. The position compensates at $18 to $22 per hour, with responsibilities including customer support and administrative tasks.

Qualifications

• Previous experience in customer service or administrative support.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist with customer service inquiries via email and phone.
• Provide backup support for billing and invoicing tasks.
• Maintain accurate records and documentation.

Skills

Customer service experience

Attention to detail

Organizational skills

Excellent communication

Reliability

Job description

Base pay range

$18.00/hr - $22.00/hr

Position Overview

A client of Insight Global is looking for a Customer Service Representative to provide backup support to their customer service team while assisting with backend billing and administrative tasks. You’ll work closely with an experienced Customer Service Representative to shadow, train, and eventually grow into a more senior role.

Key Responsibilities

• Assist with customer service inquiries via email and phone, supporting both the sales and service sides of the business.
• Manage order entry and help facilitate internal sales processes.
• Provide backup support for billing and invoicing tasks.
• Help coordinate administrative moves and updates related to customer accounts.
• Maintain accurate records and documentation across systems.
• Shadow and learn from Senior Customer Service Reps

Qualifications

• Previous experience in customer service or administrative support.
• Strong attention to detail and organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Excellent communication skills, both written and verbal.
• Willingness to learn and grow within the company.
• Must be reliable and able to work 100% onsite.

Compensation

Compensation: $18 to $22 per hour

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Telephone Call Centers