Customer Support Representative

Insight Global; Atlanta (GA); Remote; Full time

Job summary

Insight Global is seeking a remote Client Support Representative in Atlanta, GA, to assist customers with payment gateways and merchant accounts. The ideal candidate possesses strong analytical and communication skills to resolve client issues effectively. Join a dynamic team focused on client satisfaction and enhancing service quality.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum 2 years in customer service or billing support.
• Experience in banking or financial fields preferred.
• Strong ability to communicate with diverse audiences.

Responsibilities

• Respond to inbound inquiries regarding technical issues and billing.
• Troubleshoot payment systems and document interactions.
• Collaborate with sales to enhance customer service.

Skills

Analytical skills

Problem-solving

Decision-making

Communication

Customer service

Tools

Salesforce

Microsoft Office

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Direct message the job poster from Insight Global

Professional Recruiter at Insight Global

We are looking for a dedicated and customer-focused Client Support Representative to join our remote team. In this role, you will support customers with payment gateways and merchant accounts, using your technical knowledge and communication skills to resolve issues and ensure client satisfaction.

Key Responsibilities

• Respond to inbound calls, emails, and chats regarding technical issues, billing inquiries, and general service questions.
• Troubleshoot and resolve issues related to POS systems, payment gateways, API integrations, and account updates.
• Navigate multiple credit card processing platforms and eCommerce gateway solutions to research and resolve customer concerns.
• Document all customer interactions in Salesforce CRM for quality assurance and reporting.
• Serve as a liaison between customers and third-party payment vendors.
• Conduct quality control checks on new accounts and process device fulfillment orders.
• Collaborate with Sales to provide technical input on POS solutions.
• Proactively follow up with customers to ensure resolution and satisfaction.
• Stay current on product updates, system changes, and internal processes through training and team meetings.

Required Experience & Skills

• Minimum of 2 years of experience in billing support, customer service, client support, or a related field.
• Experience supporting customers in the banking or financial field.
• High-speed internet connection (dial-up and satellite internet are not supported).
• Strong analytical, decision-making, and problem-solving skills.
• Proven ability to deliver excellent customer service and adapt to client needs.
• Self-motivated with a strong sense of ownership and accountability.
• Effective communicator with the ability to tailor messaging to various audiences (technical, customer, vendor, etc.).
• Comfortable working independently and in a fast-paced, team-oriented environment.
• Ability to manage multiple tasks with urgency and attention to detail.

Preferred Qualifications

• Proficiency in Microsoft Office (Excel, Word); Salesforce experience is a plus.
• Familiarity with POS systems and payment gateway technologies.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Customer Support Representative jobs in Atlanta, GA.

Customer Service Representative - REMOTE

CUSTOMER SERVICE REPRESENTATIVE I - REMOTE - TEMPORARY

Technical Support / Customer Service Representative (Remote)

Part Time Customer Support Representative (Remote - US Based)

Remote Insurance Customer Service Representative (Unlicensed)

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

Remote Mortgage Customer Service Representative

WAH Mortgage Customer Service Representative

Atlanta, GA $50,000.00-$52,000.00 2 weeks ago

Customer Service Representative - Client Services

Atlanta, GA $38,000.00-$45,000.00 6 months ago

Customer Service Representative - Field Solutions

Operations Specialist (Remote- US Based)

Atlanta, GA $50,000.00-$52,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.