Customer Service Representative

Flame Furnace; Warren (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Heartland Home Service in Warren, MI is seeking a customer service-oriented CSR to join our team. The successful candidate will handle calls and inquiries professionally, provide accurate information on products and policies, and help maintain customer records in a fast-paced environment.

Requirements include a high school diploma or equivalent (some college preferred), at least one year of call center experience, excellent verbal and written communication, strong data-entry (30 WPM+), and the

Qualifications

• High School diploma or equivalent required; some college preferred
• Strong data entry skills with attention to detail and accuracy with a least 1 year call center experience
• Must be able to pass a criminal background check and drug screening
• Excellent phone etiquette and ability to communicate clearly and effectively
• Proficient computer skills and ability to learn multiple new software
• Ability to work in a fast-paced environment and handle high call volumes
• Strong problem-solving skills and ability to build rapport with customers
• Ability to stay calm and maintain a positive attitude even in challenging situations
• 30 WPM+ typing

Responsibilities

• Take calls and respond to customer inquiries in a a professional and timely manner
• Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
• Provide accurate information about products, services and company policies
• Ability to sit for long periods of time
• Handle customer complaints when possible and resolve issues to ensure customer satisfaction
• Perform data entry tasks to update customer records and maintain accurate documentation
• Always keep the customer information confidential
• Adhere to the attendance police of the Call Center
• Other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Data entry

Typing 30 WPM

Problem solving

Team player

Calm under pressure

Education

High school diploma or equivalent

Some college preferred

Job description

Job Description

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

QUALIFICATIONS

• High School diploma or equivalent required; some college preferred
• Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience
• Must be able to pass a criminal background check and drug screening
• Excellent phone etiquette and ability to communicate clearly and effectively
• Proficient computer skills and ability to learn multiple new software
• Ability to work in a fast-paced environment and handle high call volumes
• Strong problem-solving skills and ability to build rapport with customers
• Ability to stay calm and maintain a positive attitude even in challenging situations
• 30 WPM+ typing

RESPONSIBILITIES

• Take calls and respond to customer inquiries in a a professional and timely manner
• Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
• Provide accurate information about products, services and company policies
• Ability to sit for long periods of time
• Handle customer complaints when possible and resolve issues to ensure customer satisfaction
• Perform data entry tasks to update customer records and maintain accurate documentation
• Always keep the customer information confidential
• Adhere to the attendance police of the Call Center
• Other duties as assigned

SCHEDULE

• Monday through Friday
• Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.