Customer Service Representative

Adecco US, Inc.; Waltham (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Weekly paycheck

Access to Aspire Academy

Dedicated Onboarding Specialist &

Job summary

Adecco is seeking a Customer Service Specialist in Waltham, MA to support internal and external customers in a fast-paced environment. The role includes processing orders, maintaining accounts, and communicating with teams to resolve issues, with pay at $33.50/hr and a Monday–Friday schedule.

This position offers onboarding support, access to Adecco's Aspire Academy, and a centralized delivery team recruitment approach, ensuring consistent guidance throughout the employment period.

Qualifications

• Bachelor's Degree or equivalent professional experience.
• Minimum 2 years of customer service experience.
• Experience using Microsoft Office applications.
• Experience with Salesforce and ERP systems preferred.
• Strong customer-focused mindset and problem-solving skills.

Responsibilities

• Process customer orders accurately and within established service level agreements.
• Maintain customer account information using ERP systems, Salesforce, and other business applications.
• Communicate order confirmations, delivery updates, and invoicing information to customers and Business Development Managers.
• Research and resolve order delays by collaborating with Sales, Support, Distribution, and Finance teams.
• Investigate customer inquiries and complaints and provide timely resolutions.
• Answer inbound customer calls, review voicemails, and route inquiries to the appropriate teams.

Skills

Customer service

Microsoft Office

Salesforce

ERP systems

Education

Bachelor's Degree or equivalent

Tools

Salesforce

ERP systems

Microsoft Office

Job description

Adecco is currently assisting a local Customer in their search for a Customer Service Specialist in Waltham, MA . This is an excellent opportunity to join a world-class organization and support both internal and external customers in a fast-paced, customer-focused environment. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and having access to all our Adecco Perks!

Responsibilities for a Customer Service Specialist include but are not limited to:

• Process customer orders accurately and within established service level agreements.

• Maintain customer account information using ERP systems, Salesforce, and other business applications.

• Communicate order confirmations, delivery updates, and invoicing information to customers and Business Development Managers.

• Research and resolve order delays by collaborating with Sales, Support, Distribution, and Finance teams.

• Investigate customer inquiries and complaints and provide timely resolutions.

• Answer inbound customer calls, review voicemails, and route inquiries to the appropriate teams.

Candidates for Customer Service Specialist must meet the following requirements to be considered:

• Bachelor's Degree or equivalent professional experience.

• Minimum 2 years of customer service experience.

• Experience using Microsoft Office applications.

• Experience with Salesforce and ERP systems preferred.

• Strong customer-focused mindset and problem-solving skills.

What's in this Customer Service Specialist position for you?

Pay:

$ 33.50/hr

Shift & Schedule:

Monday – Friday (8:00 AM - 4:30 PM)

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter

Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Service Specialist position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Specialist position and other opportunities with Adecco in Waltham, MA ,.

Pay Details:

$33.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.