Customer Service Representative

Talentify; Minneapolis (MN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aston Carter is seeking a detail-oriented Customer Operations Specialist to support a high-impact customer account during an ERP migration project in Minneapolis, MN. You will collaborate with Finance, Procurement, and Project teams to ensure accurate customer data and timely updates.

The role emphasizes data management, clear communication with customers via phone and email, and executing large-scale outreach campaigns.

Qualifications

• 2+ years of experience in customer service, account support, customer operations, or a related field.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, including filtering, sorting, and updating large datasets.

Responsibilities

• Review, validate, and update customer account information to ensure data accuracy.
• Support customer account migration and ERP transition activities.
• Communicate important project updates, FAQs, and process changes to customers.
• Conduct customer outreach through phone and email communications.
• Execute and track large-scale customer communication campaigns.
• Partner with Finance, Procurement, and Project teams to ensure accurate customer account setup.
• Research, identify, and resolve data discrepancies.
• Maintain detailed records and documentation throughout the migration process.

Skills

Customer service

Attention to detail

Communication

Multitasking

Excel

Tools

Microsoft Excel

Job description

About the Opportunity

Are you detail-oriented, customer-focused, and passionate about ensuring a seamless customer experience? We're seeking a Customer Operations Specialist to support a high-impact customer account and ERP migration project. In this role, you'll collaborate with cross-functional teams, manage customer data, and communicate directly with customers to help drive a successful business transformation initiative.

This is an excellent opportunity to gain exposure to customer operations, data management, and ERP systems while making a meaningful impact on both customer satisfaction and business operations.

What You'll Do

As a Customer Operations Specialist, you will:

• Review, validate, and update customer account information to ensure data accuracy.
• Support customer account migration and ERP transition activities.
• Communicate important project updates, FAQs, and process changes to customers.
• Conduct customer outreach through phone and email communications.
• Execute and track large-scale customer communication campaigns.
• Partner with Finance, Procurement, and Project teams to ensure accurate customer account setup.
• Research, identify, and resolve data discrepancies.
• Maintain detailed records and documentation throughout the migration process.

What We're Looking For

Required Qualifications

• 2+ years of experience in customer service, account support, customer operations, or a related field.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, including filtering, sorting, and updating large datasets.

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Sep 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.