Customer Service Representative

The Juris Agency; Lexington (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

The Juris Agency in Lexington, SC is hiring a Customer Service Representative for an in-office role. You will be the trusted first contact for clients, handling policy changes, billing questions, renewals, and everyday account support with warmth and accuracy.

No license is required to start; we provide hands-on training and a path toward licensing (Property & Casualty, and potentially life) with growth into Licensed Sales Producer roles and increased earnings through commissions and bonuses.

Qualifications

• No license required to start as a CSR; hands-on training provided.
• Interest in growing into Licensed Sales Producer role is a plus.
• Strong customer service and communication skills across phone, email, and in person.
• Organized, detail-oriented, and able to multitask in a busy office.
• Bilingual English/Spanish a plus.

Responsibilities

• Answer inbound calls, emails, texts, and greet walk-in clients with professionalism and care.
• Process policy changes, endorsements, renewals, payments, and evidence of insurance.
• Help clients with billing questions, coverage explanations, and account updates.
• Document interactions clearly in agency systems and follow through until requests are complete.
• Support claims intake and guide clients to the next step.
• Meet service standards and contribute to agency retention and client satisfaction goals.
• Collaborate with producers and agency leadership in a supportive, team-oriented environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Agency systems

Allstate systems

Job description

Job Description

We're seeking a Customer Service Representative to join our growing team. In this in-office role, you will be the

trusted first point of contact for our clients - handling policy changes, billing questions, renewals, and day-to-day

account support with warmth, accuracy, and follow-through. You will help protect families, homes, vehicles, and

financial futures while strengthening the relationships that keep our book of business healthy.

This is an excellent opportunity to start in the insurance industry with no license required and grow your career

into a Licensed Sales Producer role. High-performing Customer Service Representatives can move into sales,

increase their compensation through commissions and bonuses, and build a long-term career protecting families

in our community. No insurance experience is needed — we provide hands-on training from day one.

As you grow, we will help you obtain your Property & Casualty license, typically after 6-12 months once you have

learned our clients, products, and systems. Life insurance licensing is also available for team members who want

to expand into life and financial services and further increase their earning potential.

If you're looking for a career with a local Allstate agency that values service, teamwork, and real advancement,

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Answer inbound calls, emails, texts, and greet walk-in clients with professionalism and care
• Process policy changes, endorsements, renewals, payments, and evidence of insurance
• Help clients with billing questions, coverage explanations, and account updates
• Document every interaction clearly in agency systems and follow through until requests are complete
• Support claims intake and guide clients to the right next step
• Complete needs-based policy reviews and identify coverage gapsRecommend additional protection and refer life, commercial, and financial opportunities to the sales team
• Proactively reach out on renewals, missing information, and retention opportunities
• Maintain accurate client records and protect confidentiality
• Meet service standards and contribute to agency retention and client satisfaction goals
• Collaborate with producers and agency leadership in a supportive, team-oriented environment
• Learn Allstate products and agency processes as preparation for a future Licensed Sales Producer path
• When ready, work toward Property & Casualty licensing and, if desired, life insurance licensing

Requirements

• No insurance license required for this Customer Service role
• Interest in growing into a Licensed Sales Producer role is a plus
• Strong customer service and communication skills - phone, email, and in person
• Organized, detail-oriented, and able to multitask in a busy office
• Positive attitude, coachable mindset, and team-first approach
• Comfortable using technology and learning Allstate / agency systems
• High level of integrity and commitment to ethical service
• Reliable transportation and ability to work on-site in Lexington, SC
• High school diploma or equivalent required
• Prior insurance, Allstate, or customer service experience preferred but not required
• Bilingual (English/Spanish) a plus