Customer Service Account Manager

Rone and Associates - Allstate Insurance; Ozark (MO); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Job summary

Rone and Associates - Allstate Insurance in Ozark is looking for a Customer Service Representative/Account Manager. This role focuses on assisting customers with their insurance needs and maintaining strong relationships while providing excellent service. Candidates from customer service or people-focused backgrounds are encouraged to apply. This position allows for learning within the insurance industry and offers opportunities for career advancement. A positive attitude and the ability to work in a team are essential.

Qualifications

• Customer service experience preferred but not required.
• Comfortable learning new systems and technology.
• Ability to work in a team-focused environment.

Responsibilities

• Assist customers with questions about their policies and coverage.
• Provide excellent service through phone, email, and in-person interactions.
• Build strong relationships with new and existing customers.
• Support the agency team with administrative tasks.

Skills

Strong communication and interpersonal skills

Organized and detail-oriented

Time management skills

Positive attitude

Job description

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement

Position Overview

A growing Allstate agency is looking for a motivated and customer‑focused Customer Service Representative/Account Manager to join our team. This role is ideal for someone who enjoys helping people, building relationships, and being part of a supportive team environment.

As a Customer Account Representative, you will assist customers with their insurance needs, help maintain strong client relationships, and support the day‑to‑day operations of the agency. This position offers an excellent opportunity to learn the insurance industry, develop valuable professional skills, and explore future career paths within the agency.

Whether you come from customer service, retail, banking, hospitality, or another people‑focused background, we welcome individuals who are positive, dependable, and eager to grow.

Responsibilities

• Assist customers with questions about their policies and coverage
• Provide excellent service through phone, email, and in‑person interactions
• Help customers review their insurance needs and identify appropriate coverage options
• Support the agency team with administrative and operational tasks
• Maintain accurate client records and documentation
• Build strong relationships with new and existing customers
• Participate in training and professional development opportunities

Requirements

• Strong communication and interpersonal skills
• Customer service experience preferred but not required
• Organized and detail‑oriented with good time management skills
• Comfortable learning new systems and technology
• Positive attitude and willingness to learn
• Ability to work in a team‑focused environment

Preferred Qualifications

• Prior experience in customer service, retail, banking, hospitality, or insurance
• Willingness in obtaining insurance licenses (if not already licensed)

What We Offer

• Competitive compensation
• Training and development within the insurance industry
• Supportive and team‑oriented office culture
• Opportunities for advancement within the agency, or into your own agency
• This position can be a great starting point for individuals interested in building a long‑term career in the insurance and financial services industry, with potential opportunities for growth and leadership.

Base hourly wage dependent on experience. Bonus/commission opportunities also available.