Customer Service Representative

Workoo Technologies; Virginia Beach (VA); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(K) savings plan with company match

Pension

Job summary

A member service organization is seeking Emergency Roadside Specialists to assist members with roadside requests. This role requires excellent customer service and the ability to handle high-stress situations while managing over 100 member calls daily. Successful candidates will undergo 7 weeks of paid remote training. Candidates must possess strong communication skills and have a high school diploma or equivalent, along with a passion for helping people in a goal-oriented environment.

Qualifications

• 1 year of previous customer service experience preferred.
• Ability to handle over 100 calls a day efficiently.
• Passion for helping people in a structured environment.

Responsibilities

• Process requests for roadside assistance.
• Diffuse high tension situations effectively.
• Participate in paid remote training to provide legendary service.

Skills

Customer service

Resilience in high-stress situations

Excellent written and verbal skills

Education

High School diploma or GED

Job description

About the job Customer Service Representative

We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast‑paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

You will have approximately 7 weeks of paid remote training to prepare you to provide legendary service to our members! All equipment will be provided to you prior to training.

Qualifications

Successful candidates in the role possess resiliency in diffusing high‑stress situations.

Ability to provide excellent customer service to 100+ member calls a day.

You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc.). Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download; 5 mbps upload.

Youll need a passion for helping people, and the desire to exceed member expectations in a structured, goal‑oriented environment.

Excellent written, verbal, and computer skills provide success.

Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.

High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Remarkable benefits

• 401(K) saving plan with company match AND Pension