Remote Customer Service Representative

Workoo Technologies; Augusta (GA); Remote; USD 30,000 - 45,000; Full time

Job summary

A customer service solutions company is seeking a Remote Customer Service Representative to provide exceptional support to customers. The ideal candidate will manage communications, advise on product usage, and maintain extensive product knowledge. Responsibilities include responding to customer inquiries and tracking interactions to enhance relationships. Candidates must possess a high school diploma, have prior customer service experience, and deliver quality service with a customer-first mindset. Join the team from the comfort of your home!

Qualifications

• High school diploma required.
• Must have a computer and headset.
• Proven experience in customer service.
• Excellent time management and prioritization skills.

Responsibilities

• Respond to inbound calls and emails to assist customers.
• Advise customers on product usage based on their needs.
• Act as a product expert to ensure accurate information.
• Record customer interactions for knowledge sharing.

Skills

Excellent written and verbal communication skills

Ability to address complaints effectively

Time management skills

Customer-first mindset

Problem-solving attitude

Education

High school diploma

Job description

About the job Remote Customer Service Representative

We are looking for a customer service representative to join our team for our remote work. This person will drive customer satisfaction by answering questions, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high quality service in every customer interaction.

Responsibilities:

• Manage customer communications - Respond to inbound calls and emails to answer customer questions, requests and issues.
• Advise on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customer interactions in internal system for cross-functional knowledge and relationship development.

Requirements:

• High school diploma
• Computer
• Headset
• Proven prior experience in supporting customer success (phone or in person).
• Excellent written and verbal communication skills
• Ability to address complaints and problems with effective solutions and a positive attitude
• Passion for delighting customers with service that goes above and beyond expectations
• Excellent time management and prioritization skills