Customer Service Representative

Da MaddHouze; Vinings (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sick, personal, and parental leave

Child and elder care

Health insurance

Job summary

Da MaddHouze is looking for a customer-oriented service representative in Vinings, Georgia. The ideal candidate will act as a liaison, providing information and resolving issues for customer accounts efficiently.

Your responsibilities will include identifying customer needs, maintaining relationships, and achieving satisfaction through effective communication.

We offer benefits including health insurance and paid leave. Join us to make a positive impact on our community!

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Customer orientation and ability to adapt/respond to different types of characters.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate and complete information using the right methods/tools.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Familiarity with CRM systems

Excellent communication skills

Education

High school degree or equivalent

Job description

Company Overview: Da MaddHouze is committed 100% in showcasing and shining local artists/bands around the Bay Area and beyond. We offer radio play through The Bay’s KPOO 89.5FM and also through the free mobile tunein radio app. Besides radio play, we offer promotion through our website (www.damaddhouze.com), live on air interviews, event coverage, hosting and independent nationwide tours.

Job Description

Job Brief:

We are looking for a customer-oriented service representative. A customer service representative / CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibilities

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree or Equivalent.

Additional Information

Job Benefits to Staff:

• Sick, personal, and parental leave.
• Child and elder care.
• Health insurance.