Customer Service Representative

Fuse Solutions; Village of Westbury (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Fuse Solutions in New York is seeking a proactive, sales‑driven professional who enjoys talking to people and solving problems. You will convert leads into customers during face‑to‑face consultations and diligently follow up from a provided lead list.

You will upsell services, answer questions about products and pricing, and stay current on brand knowledge while participating in daily team trainings to sharpen your skills.

Qualifications

• Customer service or sales experience preferred in a direct marketing or retail setting.
• Excellent verbal and written communication, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers in-person during face-to-face consultations.
• Follow up with customers using provided lead lists and upsell services.
• Provide knowledgeable answers about product, pricing and availability.
• Stay up to date with product knowledge for represented brands.
• Participate in daily training sessions with the team.

Skills

Customer service

Communication skills

Time management

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into customers

Responsibilities

• Communicate with customers in-person during face to face consultations.
• Utilize provided lead list to follow up with customers and potentially upsell services.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Stay up to date with all product knowledge related to the brands we're representing.
• Participate in daily training sessions with our team.

Qualifications

• Customer service, sales, direct marketing experience preferred.
• Excellent communications skills and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work