Customer Service Representative

Firstsource; Mayagüez (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Firstsource in Mayagüez, Puerto Rico is seeking a customer-care professional to engage with customers by phone, email, and chat, and to provide accurate information about products, pricing, and availability.

The role involves collaborating with internal departments to meet customer needs and performing data entry across multiple platforms, requiring strong communication and multitasking abilities.

Qualifications

• 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Customer service

Phone etiquette

Multitasking

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work