Customer Service Representative

Coda Search; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Coda Search in Chicago is seeking a personable Customer Success Advocate to turn inquiries into lasting satisfaction. The role emphasizes proactive problem solving and clear communication across phone, email, and chat channels.

You will collaborate with product and sales teams to address questions about pricing and availability, and you will handle data entry across multiple platforms to keep records accurate and up to date. 1–3 years of relevant experience preferred.

Qualifications

• 1–3 years of relevant work experience.
• Excellent phone etiquette and communication skills.
• Able to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Communication

Phone etiquette

Interpersonal skills

Tools

CRM software

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work