Customer Service Representative

Third Party CS; Vacaville (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Representative to provide top-tier support to clients. This role involves addressing inquiries, troubleshooting issues, and ensuring positive customer experiences. The ideal candidate will demonstrate strong communication skills and a commitment to customer satisfaction. Flexible hours and advancement opportunities are offered.

Benefits

Health insurance (including dental and vision)

Excellent retirement plan

Opportunities for advancement

Qualifications

• Previous experience in customer support or related fields.
• Basic computer proficiency required.
• Strong active listening and communication skills desired.

Responsibilities

• Handle customer inquiries via calls, emails, and chats.
• Deliver excellent customer care and troubleshoot issues.
• Record and maintain customer interactions effectively.

Skills

Communication skills

Customer-focused attitude

Active listening

Multitasking

Time management

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customers' needs and providing accurate answers, troubleshooting, or guidance for a positive experience.
• Handle incoming calls, emails, chats, and interactive voice response systems efficiently.
• Learn and adhere to all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record, organize, and maintain customer interactions and account updates.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over the phone and other platforms.
• Basic computer proficiency.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Flexible hours and remote work options.
• Health insurance (including dental and vision).
• Excellent retirement plan.
• Opportunities for advancement into other positions and management roles.