Customer Service Representative

Third Party CS; San Rafael (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service company seeks a customer service representative to manage inquiries and ensure a positive client experience. This role includes responsibilities like answering calls and emails, recording customer interactions, and striving to meet team goals. Candidates should have previous customer support experience and excellent communication skills. Opportunities for remote work and career advancement are available.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support, client services, or sales required.
• Excellent communication skills over phone and digital platforms.
• Ability to actively listen and provide positive customer experiences.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Record and organize customer interactions and account changes.
• Strive to meet personal and team target goals.

Skills

Customer focus

Communication

Time management

Multitasking

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)