Customer Service Representative

Third Party CS; San Ramon (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Representative to join their team. This role involves managing customer inquiries, providing product information, and ensuring a positive customer experience through effective communication and problem-solving skills. With flexible hours and remote positions available, this opportunity also offers health insurance and a robust retirement plan, ideal for individuals looking to grow in a supportive environment.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into management

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent verbal communication over various platforms.
• Ability to listen actively and provide resolutions.

Responsibilities

• Answer and manage incoming calls, emails, chats, and inquiries.
• Provide excellent customer care and positive experiences.
• Strive to meet and exceed personal and team target goals.

Skills

Customer-focused

Communication

Time management

Multitasking

Problem solving

Education

Experience in customer support or related field

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)