Customer Service Representative

Third Party CS; Walnut Creek (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading customer service provider is seeking a customer service representative to manage client inquiries and ensure positive customer experiences. The position requires excellent communication skills, a customer-focused attitude, and the ability to multitask. The role offers flexible hours, remote opportunities, and a strong upward mobility for career advancement.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Experience with customer support, client services, or sales required.
• Excellent communication skills necessary across platforms.
• Ability to up-sell and manage multiple requests.

Responsibilities

• Manage incoming calls, emails, and chats to assist customers.
• Record and organize customer interactions for effective service.
• Meet personal and team target goals for customer satisfaction.

Skills

Excellent customer care

Communication

Multitasking

Time management

Customer-focused

Education

Previous experience in customer support or sales

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)