Customer Service Representative

Third Party CS; Richmond (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Une entreprise leader dans le domaine des services à la clientèle recherche un représentant pour répondre aux demandes des clients et fournir des informations sur les produits. Ce rôle exige d'être à l'écoute, informatif et capable de résoudre rapidement les problèmes des clients. La position offre la possibilité de travailler à distance tout en bénéficiant d'un excellent plan de retraite et d'assurance santé.

Benefits

Assurance santé (dentaire et vision incluses)

Excellent plan de retraite

Mobilité ascendante dans d'autres postes

Heures flexibles

Postes à distance disponibles

Qualifications

• Expérience préalable en support client ou services à la clientèle.
• Excellentes compétences en communication sur différentes plateformes.
• Compétences de base en informatique requises.

Responsibilities

• Répondre aux appels entrants, courriels et chats clients.
• Évaluer les besoins des clients et fournir des solutions appropriées.
• Enregistrer, organiser et classer les interactions clients.

Skills

Communication

Multitasking

Time Management

Customer-Focused

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)