Customer Service Representative

Third Party CS; Santa Rosa (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is looking for representatives to assist clients with inquiries and provide product information. You will be responsible for ensuring a positive customer experience through effective communication and problem-solving. Positions are available remotely for candidates residing in California, offering excellent benefits including health insurance and retirement plans.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Qualifications

• Experience in client services or sales.
• Basic computer skills required.
• Ability to listen actively and relay information.

Responsibilities

• Manage incoming calls, emails, and chats.
• Assess customer needs and provide solutions.
• Record interactions and file account changes.

Skills

Customer-focused

Excellent communication

Multitasking

Time management

Education

Previous experience in customer support

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)