Customer Service Representative

Third Party CS; San Leandro (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service solutions is seeking a Customer Service Representative to help clients with inquiries and product information. The role emphasizes effective communication, problem resolution, and multitasking in a supportive environment that offers flexible working hours and remote work options.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Opportunities for upward mobility

Flexible working hours

Qualifications

• Previous experience in customer support, client services, or sales.
• Strong communication skills across various platforms.
• Ability to prioritize tasks effectively.

Responsibilities

• Deliver excellent customer care and assessment of needs.
• Manage incoming communications through various channels.
• Record and file customer interactions and account changes.

Skills

Communication

Multitasking

Time Management

Active Listening

Customer Focus

Tools

Basic Computer Skills

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
• Manage incoming calls, emails, chats, and interactive voice response systems.
• Learn and adhere to all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record, organize, and file customer interactions and account changes.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to meet customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and digital platforms.
• Basic computer skills and familiarity with common software.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills and ability to relay information clearly.
• Customer-focused attitude aimed at positive resolution.
• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Opportunities for upward mobility into other positions and management roles.
• Flexible working hours.
• Remote work options available (work from home).