Customer Service Representative

Grande Aire Services; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental, vision & life insurance

Paid time off

401(k) with company match

Referral bonuses

Employee discounts

Job summary

Grande Aire Services in Boca Grande, FL is hiring a Customer Service Representative to support a fast-paced HVAC service team. You will handle inbound calls, schedule service visits, and keep accurate customer records in Service Titan.

You bring 1+ year in call centers, strong communication, organization, multitasking, and typing skills. This full-time role offers competitive hourly pay, excellent benefits, paid time off, and retirement plan options.

Qualifications

• 1+ year of call center or high-volume customer service experience.
• Strong communication, organization, and multitasking skills.
• A positive, service-driven attitude.
• Typing Skills

Responsibilities

• Answer high-volume inbound calls.
• Convert inquiries into scheduled service appointments.
• Set up and maintain customer records in Service Titan.
• Coordinate and dispatch appointments.
• Promote services and assist across communication channels.
• Handle customer concerns with professionalism.
• Support basic accounts receivable tasks.

Skills

Clear communication

Organization

Multitasking

Typing skills

Positive attitude

Service-driven

Tools

Service Titan

Job description

Job Type
Full-time

Description

Join Southwest Florida's trusted leader in air conditioning, refrigeration, and appliance repair- serving the community for 50+ years. Grande Aire Services is hiring a Customer Service Representative to support our high-volume, fast-paced service team.

What We Offer

• $19-$22/hr. (experience-based)
• 100% Employer-Paid Medical Insurance
• Dental, vision & life insurance
• Paid time off
• 401(k) with company match
• Referral bonuses & employee discounts

What You'll Do

• Answer high-volume inbound calls
• Convert inquiries into scheduled service appointments
• Set up and maintain customer records in Service Titan
• Coordinate and dispatch appointments
• Promote services and assist across communication channels
• Handle customer concerns with professionalism
• Support basic accounts receivable tasks

What You Bring

• 1+ year of call center or high-volume customer service experience preferred
• Strong communication, organization, and multitasking skills
• A positive, service-driven attitude
• Typing Skills

Location: 330 E Railroad Ave, Boca Grande, FL 33921

Salary Description
$19-$22 hourly