Customer Service Representative

All Year Cooling & Plumbing; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

All Year Cooling and Plumbing is seeking a Customer Service Representative to be the first contact for customers, helping schedule services and answer questions to ensure a great experience.

You will handle inbound inquiries, coordinate with dispatch, and support customers with promotions while maintaining accurate records in a fast-paced setting.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Proficient with basic computer applications (CRM and Microsoft Office).

Responsibilities

• Answer inbound calls, emails, and messages from customers
• Schedule service appointments and coordinate with dispatch
• Assist customers with questions about services and promotions
• Resolve customer concerns in a professional and timely manner
• Document customer interactions and maintain accurate records

Skills

Customer service

Communication

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

Position:Customer Service Representative

Location: Coral Springs, FL

About the Role

All Year Cooling and Plumbing is looking for friendly and reliable Customer Service Representatives to join our growing team. In this role, you’ll be the first point of contact for customers, helping schedule services, answer questions, and ensure every customer has a great experience.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Answer inbound calls, emails, and messages from customers
• Schedule service appointments and coordinate with dispatch
• Assist customers with questions about services and promotions
• Resolve customer concerns in a professional and timely manner
• Document customer interactions and maintain accurate records

Qualifications

• Previous customer service or call center experience preferred
• Strong communication and problem-solving skills
• Basic computer skills (Microsoft Office and CRM systems)
• Ability to stay professional and organized in a fast-paced environment
• Must be able to work flexible schedules including day or night shifts

Equal Opportunity Employer

All Year Cooling and Plumbing is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.