Customer Care Specialist - High-Volume Scheduling & Support

Grande Aire Services; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental, vision & life insurance

Paid time off

401(k) with company match

Referral bonuses

Employee discounts

Job summary

Grande Aire Services in Boca Grande, FL is hiring a Customer Service Representative to support a fast-paced HVAC service team. You will handle inbound calls, schedule service visits, and keep accurate customer records in Service Titan.

You bring 1+ year in call centers, strong communication, organization, multitasking, and typing skills. This full-time role offers competitive hourly pay, excellent benefits, paid time off, and retirement plan options.

Qualifications

• 1+ year of call center or high-volume customer service experience.
• Strong communication, organization, and multitasking skills.
• A positive, service-driven attitude.
• Typing Skills

Responsibilities

• Answer high-volume inbound calls.
• Convert inquiries into scheduled service appointments.
• Set up and maintain customer records in Service Titan.
• Coordinate and dispatch appointments.
• Promote services and assist across communication channels.
• Handle customer concerns with professionalism.
• Support basic accounts receivable tasks.

Skills

Clear communication

Organization

Multitasking

Typing skills

Positive attitude

Service-driven

Tools

Service Titan

Job description

Grande Aire Services in Boca Grande, FL is hiring a Customer Service Representative to support a fast-paced HVAC service team. You will handle inbound calls, schedule service visits, and keep accurate customer records in Service Titan.

You bring 1+ year in call centers, strong communication, organization, multitasking, and typing skills. This full-time role offers competitive hourly pay, excellent benefits, paid time off, and retirement plan options.