Customer Service Representative

Grande Aire - Company Set; Bonita Heights Mobile Home Park (FL); On-site; USD 54,443,000 - 63,039,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Referral bonuses

Employee discounts

Job summary

Grande Aire Services in Bonita Springs, FL is seeking a Customer Service Representative to support our fast-paced service team. You’ll handle high-volume calls, schedule service appointments, and maintain customer records in Service Titan.

The role emphasizes clear communication, organization, and a positive, service-driven attitude, with benefits including health insurance, PTO, a 401(k) plan, and opportunities to grow with a trusted Florida employer.

Qualifications

• 1+ year of call center or high-volume customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• A positive, service-driven attitude.
• Typing skills.

Responsibilities

• Answer high-volume inbound calls.
• Convert inquiries into scheduled service appointments.
• Set up and maintain customer records in Service Titan.
• Coordinate and dispatch appointments.
• Promote services and assist across communication channels.
• Handle customer concerns with professionalism.
• Support basic accounts receivable tasks.

Skills

Customer service

Call center

Communication

Typing

Tools

Service Titan

Job description

Description

Join Southwest Florida’s trusted leader in air conditioning, refrigeration, and appliance repair—serving the community for 50+ years. Grande Aire Services is hiring a Customer Service Representative to support our high-volume, fast-paced service team.

What We Offer

• $19–$22/hr. (experience-based)
• 100% Employer-Paid Medical Insurance
• Dental, vision & life insurance
• Paid time off
• 401(k) with company match
• Referral bonuses & employee discounts

What You’ll Do

• Answer high-volume inbound calls
• Convert inquiries into scheduled service appointments
• Set up and maintain customer records in Service Titan
• Coordinate and dispatch appointments
• Promote services and assist across communication channels
• Handle customer concerns with professionalism
• Support basic accounts receivable tasks

What You Bring

• 1+ year of call center or high-volume customer service experience preferred
• Strong communication, organization, and multitasking skills
• A positive, service-driven attitude
• Typing Skills

Location: 3963 Bonita Beach Rd SW, Bonita Springs, FL 34134