Customer Service Representative

Grande Aire - Company Set; Boca Grande (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental & vision insurance

Life insurance

Paid time off

401(k) with company match

Referral bonuses

Employee discounts

Job summary

Grande Aire Services in Boca Grande, FL is hiring a Customer Service Representative to support a fast-paced service team. You will handle high-volume inbound calls, schedule visits, and maintain customer records in Service Titan.

This full-time, on-site role offers $19–$22 per hour, 100% employer-paid medical insurance, dental, vision & life insurance, PTO, 401(k) with company match, referral bonuses and employee discounts.

Qualifications

• 1+ year of call center or high-volume customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• Typing skills.

Responsibilities

• Answer high-volume inbound calls
• Convert inquiries into scheduled service appointments
• Set up and maintain customer records in Service Titan
• Coordinate and dispatch appointments
• Promote services and assist across communication channels
• Handle customer concerns with professionalism
• Support basic accounts receivable tasks

Skills

Call center experience

Communication

Organization

Multitasking

Typing

Tools

Service Titan

Job description

Description

Join Southwest Florida’s trusted leader in air conditioning, refrigeration, and appliance repair—serving the community for 50+ years. Grande Aire Services is hiring a Customer Service Representative to support our high-volume, fast-paced service team.

What We Offer

• $19–$22/hr. (experience-based)
• 100% Employer-Paid Medical Insurance
• Dental, vision & life insurance
• Paid time off
• 401(k) with company match
• Referral bonuses & employee discounts

What You’ll Do

• Answer high-volume inbound calls
• Convert inquiries into scheduled service appointments
• Set up and maintain customer records in Service Titan
• Coordinate and dispatch appointments
• Promote services and assist across communication channels
• Handle customer concerns with professionalism
• Support basic accounts receivable tasks

What You Bring

• 1+ year of call center or high-volume customer service experience preferred
• Strong communication, organization, and multitasking skills
• A positive, service-driven attitude
• Typing Skills

Location: 330 E Railroad Ave, Boca Grande, FL 33921