Customer Service Representative

TechOp Solutions International; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, deliver excellent customer service, and maintain professionalism in all interactions. Responsibilities include answering and tracking calls, preparing detailed reports in government systems, multitasking across applications, and ensuring accurate documentation while safeguarding sensitive information.

A government background check may be required.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Proven multitasking and data entry while communicating clearly.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Skills

Multitasking

Written and verbal communication

Independent work

Microsoft 365

CRM systems

Telephony systems

Security background check

Education

High school diploma

Tools

Microsoft Word

Microsoft Office Suite

CRM software

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.