Customer Service Representative

TechOp Solutions International; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, deliver professional customer service, and maintain high standards of integrity.

You will answer and track calls, document details in government systems, and collaborate with colleagues while adhering to security and confidentiality requirements. A minimum of 3 years in a call center and a high school diploma are required. Proficiency with Microsoft 365 and CRMs is preferred.

Qualifications

• 3+ years in a call center environment
• High school diploma or equivalent is required
• Ability to multitask while inputting data and communicating
• Strong written and verbal communication skills; work independently with minimal supervision
• Proficiency with Microsoft 365 (Word; drafting, formatting, editing, reviewing) and general MS Office suite

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking and sound judgment
• Navigate multiple systems and applications while documenting information
• Record all details per procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties as assigned

Skills

Call center experience

Multitasking

Strong written and verbal comms

Microsoft 365 proficiency

CRM systems

Telephony systems

Education

High school diploma or equivalent

Tools

Microsoft 365

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and escalat...calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.