Customer Service Representative

TechOp Solutions International; Eagle Pass (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

TechOp Solutions in Texas seeks experienced Call Center Representatives to support a government client with professionalism and excellent customer service. You will answer calls, document interactions, and prepare reports in government systems.

Candidates should have 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM tools. Must multitask and work independently with minimal supervision.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365, especially Word.
• Ability to multitask simultaneously inputting data.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Customer Service

Communication Skills

Multitasking

Critical Thinking

Microsoft 365

CRM Systems

Data Entry

Education

High school diploma

Tools

Microsoft Word

CRM Software

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and escalat...calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.