Customer Service Representative

FetchJobs.co; United States; On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance options

Paid time off

Retirement plans

Training opportunities

Job summary

Greco and Sons is seeking a dedicated Customer Support Representative to join our team. You will act as the vital link between customers, account executives, and internal departments, handling inquiries, coordinating deliveries, and processing orders promptly and accurately.

The ideal candidate has excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Growth opportunities and a supportive workplace are part of our commitment to employee

Qualifications

• Minimum of 1 year experience in outside foodservice sales coordination or customer support roles.
• Excellent telephone communication skills with a professional demeanor.
• Proficiency with MS Office and basic computer skills.
• Strong organizational and multitasking abilities to handle multiple requests.

Responsibilities

• Respond promptly to all incoming customer inquiries and concerns, ensuring high customer satisfaction.
• Coordinate deliveries and routing for deliveries; manage will-call orders.
• Provide customers with copies of invoices and process credits as necessary.
• Maintain up-to-date call lists and monitor orders to ensure timely delivery.
• Communicate status updates with account executives and customers about orders and delivery schedules.
• Oversee same-day deliveries for the operating company (OPCO).
• Perform additional duties as assigned by the supervisor.

Skills

Telephone communication

Fast-paced environment

MS Office

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

About The Company

Greco and Sons is a leading provider in the foodservice industry, renowned for its commitment to quality, reliability, and exceptional customer service. Established with a vision to deliver premium food products and innovative solutions to our clients, we have built a reputation for excellence over the years. Our company values integrity, teamwork, and continuous improvement, which drive us to exceed customer expectations and foster long-term relationships. With a dedicated team of professionals and a robust distribution network, Greco and Sons is positioned as a trusted partner for businesses seeking superior foodservice solutions.

About The Company

Greco and Sons is a leading provider in the foodservice industry, renowned for its commitment to quality, reliability, and exceptional customer service. Established with a vision to deliver premium food products and innovative solutions to our clients, we have built a reputation for excellence over the years. Our company values integrity, teamwork, and continuous improvement, which drive us to exceed customer expectations and foster long-term relationships. With a dedicated team of professionals and a robust distribution network, Greco and Sons is positioned as a trusted partner for businesses seeking superior foodservice solutions.

About The Role

We are seeking a dedicated Customer Support Representative (CSR) to join our dynamic team. In this role, you will serve as a vital link between our customers, account executives, and internal departments. Your primary responsibility will be to provide exceptional support by addressing customer inquiries, coordinating deliveries, and ensuring smooth order processing. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment. This position offers an opportunity to develop your career within a reputable organization committed to employee growth and customer satisfaction.

Qualifications

Education

• High school diploma or equivalent is required.

Experience

• Minimum of 1 year experience in outside foodservice sales coordination or customer support roles.
• Previous call center experience is preferred and considered an advantage.

Professional Skills

• Excellent telephone communication skills with a professional demeanor.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Proficiency in working with a computer for extended periods, including MS Office applications.
• Strong organizational and multitasking abilities to handle multiple customer requests effectively.

Responsibilities

• Respond promptly to all incoming customer inquiries and concerns, ensuring a high level of customer satisfaction.
• Manage key pick-up requests and coordinate transportation and routing for deliveries.
• Process will-call orders accurately and efficiently to meet customer needs.
• Provide customers with copies of invoices and process credits as necessary.
• Maintain an up-to-date call list and monitor orders prior to the cut-off time to ensure timely delivery.
• Communicate regularly and effectively with account executives and customers to keep them informed about order status and delivery schedules.
• Oversee same-day deliveries for the operating company (OPCO), ensuring timely and accurate execution.
• Perform additional duties as assigned by the supervisor to support team objectives and operational efficiency.

Benefits

Greco and Sons offers competitive compensation packages along with comprehensive benefits to support our employees' well-being and professional growth. Our benefits include health insurance options, paid time off, retirement plans, and ongoing training opportunities. We foster a positive work environment that encourages teamwork, innovation, and career development. Employees are recognized for their contributions through various incentive programs, and we promote work-life balance to ensure a fulfilling career experience.

Equal Opportunity

Greco and Sons is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and dignity regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We believe in fostering diversity and providing equal employment opportunities to build a stronger, more innovative workforce.