Customer Service Representative

Performance Food Group; Orlando (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group in Orlando is seeking a Customer Service Associate to assist customers with order entries and inquiries, ensuring satisfaction and timely responses.

You will communicate with customers, vendors, and co-workers, handle order processing, credits, and problem resolution, and participate in team training. This role emphasizes accuracy, service quality, and a collaborative culture within the company.

Qualifications

• Minimum 12 months of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to multitask and maintain accuracy in data entry.

Responsibilities

• Input customer orders and credits accurately and timely.
• Assist customers with orders and issue resolution.
• Coordinate with vendors and respond to sample requests as needed.
• Perform general administrative tasks and attend training meetings.
• Maintain professional interactions with customers and coworkers.

Skills

Customer service

Communication

Problem solving

Order entry

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

High School Diploma/GED or Equivalent

At least 12 months customer service, call center and / or related area.