Customer Service Representative (Part-time)

Greco and Sons, Inc.; Bartlett (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Greco and Sons, Inc. is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers.

The role focuses on resolving customer needs quickly and accurately via phone and email, with a strong emphasis on order management and clear communication. Responsibilities include handling inquiries, processing orders and credits, coordinating deliveries, and ensuring timely responses.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• High school diploma or equivalent.
• Strong telephone communication skills; ability to work in a fast-paced environment.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up requests; handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call list.
• Monitor orders before the cut-off.
• Communicate regularly with Account Executives and customers.
• Manage same-day deliveries for operating company (OPCO).
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced environment

PC work

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office