Customer Service Representative

Placements24; United States; Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical insurance

Dental insurance

Vision insurance

Training opportunities

Supportive team

Job summary

Placements24 is seeking a Customer Service Representative in a hybrid role based in the United States. You will be the essential bridge between customers and the company, handling inquiries, processing requests, and resolving issues to ensure a positive experience.

You will manage calls, emails, and chats, document interactions, and contribute to customer retention while balancing remote work with in-office collaboration. A high school diploma is required.

Qualifications

• Experience in a customer service or call center environment.
• Strong written and verbal communication skills.
• Proficiency with computers and basic software.
• Ability to work effectively in a hybrid environment.
• Patience, empathy and customer-centric approach.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Update customer records and maintain logs of interactions.
• Identify and upscale priority issues to relevant departments.

Skills

Customer service

Hybrid work

Communication skills

Empathy

Patience

Computer skills

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Service Representative to join their dynamic team in George . In this hybrid role, you will be a vital link between our company and its customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle a variety of customer interactions, manage accounts, and contribute to customer retention efforts. This position offers a blend of in-office collaboration and remote flexibility, providing a balanced work environment within a company that values its employees and their contributions to our success.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries efficiently.
• Provide accurate information about products, services, and policies to customers.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Update customer records and maintain detailed logs of interactions.
• Identify and upscale priority issues to the appropriate departments.

Requirements

• Previous experience in a customer service or call center environment.
• Strong communication skills, both written and verbal.
• Proficiency with computers and basic software applications.
• Ability to work effectively in a hybrid environment, balancing remote and in-office days.
• Patience, empathy, and a customer-centric approach.
• High school diploma or equivalent required.

Benefits

• Competitive salary with potential for performance-based incentives.
• Hybrid work model offering flexibility and work-life balance.
• Access to medical, dental, and vision insurance.
• Opportunities for training and skill development.
• A positive and supportive team atmosphere.