Customer Service Representative

GSP Campaigns; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

GSP Campaigns, based in New York City, seeks a Customer Service Representative to be the first point of contact for clients, providing exceptional service and support. You will address inquiries, resolve issues, and ensure a positive experience for all customers while maintaining accurate records.

The ideal candidate has strong communication skills, the ability to analyze customer needs, and experience in a fast-paced environment.

Qualifications

• Strong written and verbal communication.
• Ability to analyze customer needs and provide solutions.
• Experience in customer service or call center preferred.
• Bilingual or multilingual abilities a plus.

Responsibilities

• Respond promptly to customer inquiries in person.
• Provide accurate information regarding products and services.
• Analyze customer issues and offer effective solutions in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Assist in training new staff members on customer service protocols.
• Handle client complaints with professionalism and empathy.
• Stay updated on product knowledge and company policies to provide informed support.

Skills

Office software

Typing

Call center experience

Bilingual

Analytical skills

Interpersonal skills

Customer service

Job description

You will serve as the first point of contact for our clients, providing exceptional service and support.

About the Role

Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively.

Responsibilities

• Respond promptly to customer inquiries in person.
• Provide accurate information regarding products and services.
• Analyze customer issues and offer effective solutions in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Assist in training new staff members on customer service protocols.
• Handle client complaints with professionalism and empathy.
• Stay updated on product knowledge and company policies to provide informed support.

Qualifications

Strong communication skills, both verbal and written.

Required Skills

• Proficient in using office software and computerized systems.
• Ability to type efficiently while engaging with customers.
• Experience in call center or client services is preferred.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse clients.
• Strong analytical skills to assess situations and provide appropriate solutions.
• Excellent interpersonal skills to foster positive relationships with customers.
• A commitment to delivering high‑quality customer service at all times.

Preferred Skills

Join our team as a Customer Service Representative and contribute to creating memorable experiences for our clients!

Pay range and compensation package

Job Types: Full-time, Part-time

Equal Opportunity Statement

We are committed to diversity and inclusivity.