Customer Service Representative

Atlas Credit Company Inc; Tyler (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Group health insurance

Dental and vision coverage (optional)

Paid vacation and sick time

Paid major holidays

401(k) employer matching

Paid training and professional develop

Career advancement opportunities

Performance-based bonus opportunities

Job summary

Atlas Credit Company Inc. is seeking a Full-Time Customer Service Representative to assist customers in person and over the phone, manage accounts, process payments, and provide friendly, professional service.

This in-office role emphasizes accurate data entry, timely communication, teamwork, and customer problem solving; hands-on training and a clear path for career advancement are provided. The position requires 1+ year of customer service experience, the ability to handle high-volume calls,

Qualifications

• 1+ year of customer service experience.
• Strong phone communication and active listening.
• Ability to handle high-volume calls professionally.
• English proficiency; bilingual Spanish a plus.
• Friendly, dependable and customer-focused attitude.
• Willingness to learn and work collaboratively with a team.

Responsibilities

• Deliver friendly, professional customer service in person and over the phone.
• Handle a high volume of incoming and outgoing customer calls.
• Assist customers with account inquiries, payment arrangements, and account management.
• Follow up with customers regarding payments and past-due balances.
• Process customer payments accurately and efficiently.
• Assist with loan applications and data entry.
• Maintain accurate customer records and documentation.
• Resolve customer concerns and provide helpful solutions.
• Build positive customer relationships through effective communication.
• Support daily office operations and administrative responsibilities.
• Follow company policies for customer service, collections, cash handling, and office security.

Skills

Phone communication

Active listening

Multitasking

Data entry

Customer-focused

English proficiency

Tools

CRM software

Job description

Position Overview

As a Full-Time Customer Service Representative, you'll play an important role in helping customers manage their accounts, answering questions, and providing exceptional customer service.

This is an in-office position focused on customer communication, account servicing, payment processing, and administrative support. You'll work closely with your team to ensure customers receive timely, professional assistance.

We provide hands-on training to help you develop the skills and confidence needed to succeed!

What You'll Do

• Deliver friendly, professional customer service in person and over the phone
• Handle a high volume of incoming and outgoing customer calls
• Assist customers with account inquiries, payment arrangements, and account management
• Follow up with customers regarding payments and past-due balances
• Process customer payments accurately and efficiently
• Assist with loan applications and data entry
• Maintain accurate customer records and documentation
• Resolve customer concerns and provide helpful solutions
• Build positive customer relationships through effective communication
• Support daily office operations and administrative responsibilities
• Follow company policies for customer service, collections, cash handling, and office security

What We're Looking For

• Previous customer service experience preferred (1+ year)
• Strong phone communication and active listening skills
• Comfortable handling high-volume calls and discussing past-due accounts professionally
• Friendly, dependable, and customer-focused attitude
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Basic computer and data entry skills
• Willingness to learn and work collaboratively with a team
• English proficiency required; bilingual English/Spanish skills are a plus!

Schedule & Work Environment

• Full-time position with 8-hour shifts
• Work schedule: Monday - Saturday
• Saturday availability and scheduled Saturday shifts are required
• One weekday off when scheduled to work Saturday

Benefits & Perks

At Atlas Credit, we believe in taking care of our team!

• Competitive pay
• Performance-based bonus opportunities
• Group health insurance
• Optional dental and vision coverage
• Paid vacation and sick time
• Paid major holidays
• 401(k) retirement plan with employer matching
• Paid training and professional development
• Opportunities for career advancement

Benefits are subject to applicable eligibility requirements.

Why Atlas Credit?

When you join Atlas Credit, you're joining more than a company - you’re becoming part of a team that values hard work, exceptional customer service, and professional growth.

Whether you're looking to build a long-term career in financial services or take the next step in your professional journey, we’re excited to help you succeed!

Ready to become part of the Atlas Credit family?

We look forward to meeting you!