Customer Service Pro - Field Support & Career Growth

Atlas Credit Company Inc; Tyler (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health insurance

Dental & Vision coverage

Paid vacation

Paid holidays

401(k) retirement plan

Paid training & development

Career advancement

Job summary

Atlas Credit Company Inc is hiring a Customer Service Representative to help customers find financial solutions while delivering exceptional service both in the office and in the field.

In this full-time role, you will build positive relationships, assist with loan applications and payments, handle calls, and maintain accurate records. Atlas Credit provides training and opportunities for growth in a friendly, family-owned environment.

Qualifications

• Customer service experience preferred (1+ year)
• Strong communication, listening, and problem-solving skills
• Comfortable making high-volume calls and handling account collections
• Friendly, professional attitude and willingness to learn
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer and data entry skills
• Valid driver’s license, vehicle insurance, and reliable transportation required for field visits
• English proficiency required; bilingual English/Spanish skills are a plus!

Responsibilities

• Build positive, lasting relationships with customers
• Assist with loan applications, payments, and account management
• Handle incoming and outgoing customer calls
• Follow up on accounts and past-due balances
• Conduct field visits to assist customers with payments when needed
• Answer questions and resolve customer concerns professionally
• Promote our financial services and help grow our customer base
• Maintain accurate customer records and transactions
• Follow company procedures for cash handling, collections, and office security

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Data entry skills

English proficiency

Field visits coordination

Bilingual English/Spanish

Job description

Atlas Credit Company Inc is hiring a Customer Service Representative to help customers find financial solutions while delivering exceptional service both in the office and in the field.

In this full-time role, you will build positive relationships, assist with loan applications and payments, handle calls, and maintain accurate records. Atlas Credit provides training and opportunities for growth in a friendly, family-owned environment.