Customer Service Representative

Creative Solutions Services, LLC; Trumbull (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Creative Solutions Services, LLC is hiring a reliable Customer Service Representative for an on-site, Monday–Friday role in Connecticut. You will handle a high volume of inquiries across phone, email, chat, and other channels, aiming to resolve issues with accuracy and professionalism.

Ideal candidates have a high school diploma, proven experience in fast-paced customer service, strong communication skills, and dependable attendance.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent verbal and written communication skills.
• Reliable attendance and strong organizational abilities.
• Proficiency with basic computer applications and customer service systems.

Responsibilities

• Handle 50-70 customer interactions per day across phone, email, chat, and other channels.
• Respond to inquiries about products, services, orders, and accounts.
• Research and resolve customer concerns promptly and professionally.
• Document interactions accurately in company systems.
• Collaborate with internal departments to ensure issues are resolved efficiently.
• Maintain service quality while meeting productivity expectations.
• Support administrative tasks as needed.

Skills

High-volume customer service

Strong verbal & written communication

Attention to detail

Reliability/attendance

Onsite work capability

Education

High School Diploma or equivalent

Tools

Chat platforms

Customer service software

Job description

Customer Service Representative

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Work Arrangement: 100% Onsite

Position Overview

We are seeking a reliable and detail-oriented Customer Service Representative. This position is a high-volume customer support role responsible for handling inbound customer inquiries, resolving issues, and providing exceptional service across multiple communication channels.

The ideal candidate will be comfortable working in a fast-paced environment, managing a large volume of customer interactions daily, and maintaining a high degree of professionalism and accuracy.

Key Responsibilities

• Handle 50-70 customer interactions per day through phone, email, chat, and other communication channels.
• Respond to customer inquiries regarding products, services, orders, and account-related questions.
• Research and resolve customer concerns in a timely and professional manner.
• Document customer interactions accurately within company systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Maintain service quality standards while meeting productivity expectations.
• Utilize customer service tools and chatbot platforms as part of daily workflow.
• Perform additional administrative and customer support duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• Completed minimum of 2 managerial reference checks.
• Previous high-volume customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Demonstrated reliability and strong attendance record.
• Ability to work fully onsite, Monday through Friday.
• Proficiency with basic computer applications and customer service systems.

Preferred Qualifications

• Experience handling 50-70 customer inquiries per day in a call center, contact center, or customer support environment.
• Experience supporting customers through multiple channels, including phone and chat.

Key Success Factors

• Dependability and consistent attendance.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong customer focus and problem-solving skills.
• Attention to detail and accuracy when documenting customer information.
• Positive attitude and willingness to learn

Interview Process

• One virtual interview.
• Hiring decisions and offers will be made quickly for qualified candidates.

Start Date

Immediate hiring need. Candidates should be available to begin as soon as background screening and onboarding requirements are completed.

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