Customer Service Representative

Kane's Furniture; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

401k/Profit Sharing Plan

Vacation/PTO

Life Insurance

Furniture Discounts

Social Responsibility; Habitat for Hum

Career growth in all parts of the org

Working with a fantastic!

Job summary

A leading furniture retailer is seeking a Customer Service Representative to join their team in Town of Florida, NY. This full-time entry-level position involves assisting customers, resolving issues, and maintaining records. Candidates should have at least 1 year of experience in a similar role. The company offers health benefits, a 401k plan, and opportunities for career growth. Join this dynamic team and become a part of their success!

Qualifications

• 1+ year experience in a similar role is required.
• Steady job history is preferred.
• Ability to work in a fast-paced showroom environment.

Responsibilities

• Promptly recognize and assist customers.
• Resolve customer issues with minimal supervision.
• Maintain accurate records and handle payments.
• Follow up with customers in a timely fashion.
• Handle payments, financing and refunds per policy.
• Maintain accurate records using available technology.
• Perform scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Tools

POS system

Job description

Overview

Join to apply for the Customer Service Representative role at Kane's Furniture.

The talented Customer Service Representatives at our Kane's stores are the key players toward our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career‑minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity!

Duties and Responsibilities

• Prompt recognition of internal and external customers.
• Friendly and courteous when approached in person or on the telephone.
• Resolve customer issues with minimal supervision.
• Follows up with customers in a timely fashion.
• Handles payments, financing and refunds within company guidelines.
• Maintain accurate records by utilizing all available technology.
• Execute the clerical service functions to include scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned.

What we offer our Kane's Team Members

• Health Benefits to include Medical, Dental, Vision
• 401k/Profit Sharing Plan
• Vacation/PTO
• Life Insurance
• Furniture Discounts
• Social Responsibility; including partnerships with Habitat for Humanity, and the American Heart Association, among others!
• Career growth in all parts of the organization
• Working with a fantastic!

Compensation

Compensation commensurate with experience.

Qualifications

Qualified candidates will have a steady job history and 1+ year experience in a similar role. Qualified candidates are encouraged to submit their resume by clicking the apply button or may inquire and apply in person at our store.

Legal

Kane's Furniture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. We maintain a drug‑free workplace and perform pre‑employment background and drug testing. Kane's is proud to be an EEO/AA employer M/F/D/V. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please call our hotline at 877‑824‑5782. You also have the right to file a charge of discrimination with the Equal Employment Opportunity Commission.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Furniture and Home Furnishings Manufacturing

Location

Casselberry, FL

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